Mei arrived at the gallery in the afternoon, although a small notice reframed the plan. At first glance, the change looked minor; moreover, it reshaped resource and limited access for late arrivals. Mei paused, trying to balance simplicity with fairness.
Inside, a staff member explained the background and pointed to a draft schedule. People in line had questions; Mei translated the rule into plain steps and suggested a temporary path for newcomers. The queue slowed, then stabilized as volunteers shared clearer directions.
"If we keep the rule as written, we gain speed," June said, "but we may lose trust." Mei replied that a narrow exception could protect both goals, nonetheless the message focused on purpose rather than punishment. They drafted two lines that promised help and explained the reason.
By noon, the line moved with fewer interruptions; as a result, staff recorded shorter waits and calmer voices on Sunday. In practice, the issue was not the rule but the silence around it. The day ended with a workable compromise that strengthened impact without turning away newcomers.
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